Privacy Policy

Publication Date: March 7, 2025

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At Mailaway, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our email marketing platform ("Service"). By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of those changes.

1. Who We Are

Mailaway is operated by UAB Sellfy, a company registered in Lithuania ("Company," "we," "our," or "us").

Data controller:

UAB “Sellfy“
Legal entity code: 302673703
Registered office: Pramones g. 97, Vilnius, Lithuania, LT-11115
E-mail: contact@mailaway.com

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2. What Information We Collect

When you use our Service, we collect the following types of information:

Information You Provide

• Account Information: Name, email address, company name, and payment details.
• Email Marketing Data: Contact lists, subscriber information, email content, and campaign performance data.
• Customer Support Data: Any information you provide when contacting our support team.

Information We Automatically Collect

• Usage Data: IP address, browser type, device type, operating system, and interaction with our Service.
• Cookies & Tracking Technologies: We use cookies to analyze user behavior, improve our Service, and provide personalized experiences. (See Section 7: Cookies & Tracking)

Third-Party Data

• Payment Processors: We do not store full credit card details; payments are securely processed through third-party payment providers (e.g., Stripe, PayPal).
• Analytics & Integrations: We collect aggregated data through tools like Google Analytics, Facebook Pixel, and other third-party integrations.

3. How We Use Your Information

We use your data for the following purposes:

• To Provide and Improve the Service: Manage accounts, process payments, and enhance features.
• To Communicate with You: Send account-related emails, service updates, and customer support messages.
• To Deliver Marketing Communications: If you opt-in, we may send newsletters, promotions, and product updates.
• To Ensure Compliance & Security: Monitor for fraud, spam, or abuse of the Service.
• To Analyze Usage Trends: Improve the performance and usability of our Service through analytics.

4. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share your information in the following cases:

• Service Providers: We share necessary data with trusted third-party vendors for payment processing, analytics, and cloud storage.
• Legal Compliance: If required by law, we may disclose information to comply with legal obligations, enforce our policies, or protect our rights.
• Business Transfers: If Mailaway is acquired or merged with another company, user data may be transferred as part of the transaction.

5. Data Security and Retention

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive data during transmission.
• Secure storage of account credentials.
• Regular security audits and compliance reviews.

Data Retention

• Account Data: Stored as long as you have an active subscription.
• Email Marketing Data: Retained while your account is active and deleted 30 days after account expiration.
• Analytics & Logs: Aggregated data may be retained for system improvements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

General Data Protection Regulation (GDPR) – EU Users. If you are in the European Economic Area (EEA), you have the right to:

• Access: Request a copy of your personal data.
• Correction: Request updates to inaccurate information.
• Deletion: Request data erasure (subject to legal retention obligations).
• Objection & Restriction: Object to or limit how we process your data.
• Data Portability: Request a transfer of your data to another provider.

California Consumer Privacy Act (CCPA) – California Users. If you are a California resident, you may request:

• A list of what data we collect and how it’s used.
• Data deletion requests.
• To opt-out of any potential “sale” of personal data. (We do not sell data, but we honor opt-out requests as required by law.)

To submit a CCPA request, email contact@mailaway.com with the subject "CCPA Request".

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience and navigation.
• Track analytics and engagement.
• Personalize content and advertisements.

You can manage cookie preferences in your browser settings.

8. Third-party Services & Integrations

Our Service may contain links to third-party websites or integrations, including:

• Payment providers (e.g., Stripe).
• Social media platforms (e.g., Facebook, Twitter, TikTok).
• Analytics tools (e.g., Google Analytics).

We are not responsible for third-party privacy practices, and we encourage users to review their policies before using integrated services.

9. Children's Privacy

Mailaway is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and if significant updates occur, we will notify users via email. Continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or requests related to this Privacy Policy, please contact us:

E-mail: contact@mailaway.com
UAB “Sellfy“
Legal entity code: 302673703
Registered office: Pramones g. 97, Vilnius, Lithuania, LT-11115

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