Anti-Spam Policy

Publication Date: March 7, 2025

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Mailaway is committed to responsible email marketing and strictly prohibits the use of its services for sending unsolicited, fraudulent, or harmful emails ("spam"). By using Mailaway, you agree to comply with this Anti-Spam Policy and all applicable laws, including the CAN-SPAM Act (USA), GDPR (EU), and other global anti-spam regulations. Violations of this policy may result in account suspension or termination.

1. What is Spam?

For the purposes of this policy, spam refers to:

• Unsolicited bulk emails sent to recipients without their prior consent.
• Emails that contain misleading or deceptive information.
• Emails sent in violation of applicable anti-spam laws.

Mailaway strictly prohibits sending emails to purchased, rented, scraped, or third-party contact lists.

2. Acceptable Email Practices

To use Mailaway, you must ensure that all recipients have explicitly opted in to receive emails from you. You must:

Obtain Verifiable Consent

• Use a double opt-in or explicit signup process to collect email addresses.
• Maintain proof of subscriber consent in case of complaints or compliance audits.

Provide a Clear Unsubscribe Option

• Every email sent via Mailaway must include a functional unsubscribe link.
• Unsubscribe requests must be honored immediately and processed within 10 days.
• You may not re-subscribe users without their explicit re-consent.

Include Accurate Sender Information

• Emails must accurately identify the sender and include a valid "From" name and reply-to address.
• Your physical mailing address must be included in every email as required by law.

Respect Local & International Email Laws

• You are responsible for understanding and complying with anti-spam regulations in the regions where your recipients reside, including:
  • CAN-SPAM Act (USA)
  • General Data Protection Regulation (GDPR) (EU)
  • California Consumer Privacy Act (CCPA) (USA)
  • Privacy and Electronic Communications Regulations (PECR) (UK)
  • Canada’s Anti-Spam Legislation (CASL)

Failure to comply may result in fines, legal penalties, and account termination.

3. Prohibited Email Content

Mailaway prohibits the following types of emails:

Prohibited Content

You may not send emails that:
Promote illegal, fraudulent, or misleading offers (e.g., scams, pyramid schemes, or deceptive financial services).
Contain false or misleading subject lines (e.g., "You Won a Prize!" when no such prize exists).
Impersonate another person or entity without authorization.
Contain malware, viruses, or phishing attempts.
Include adult content, pornography, or escort services.
Market gambling, casinos, or high-risk financial products (e.g., cryptocurrency, forex, day trading).

Prohibited Sending Practices

You may not:
Send bulk emails to purchased, rented, or third-party lists.
Harvest or scrape email addresses from websites, forums, or social media.
Use deceptive tactics to trick users into subscribing.
Send emails to users who have opted out or marked your emails as spam.
Use Mailaway solely for transactional emails without marketing intent.

Violations of these rules may result in immediate account suspension or permanent ban.

4. Email Sending Limits & Monitoring

To maintain high deliverability and compliance, Mailaway enforces:

Sending Limits: Users are subject to sending limits based on their subscription plan and account reputation.
Spam Complaint Monitoring: We track complaint rates, and accounts with excessive spam complaints may be flagged for review or suspended.
Bounce Rate & List Hygiene Requirements:

• If your hard bounce rate exceeds certain threshold, your account may be temporarily restricted.
• Users are expected to regularly clean their email lists and remove inactive or invalid addresses.

5. How We Enforce This Policy

Mailaway actively monitors and enforces its Anti-Spam Policy through:

Automated Compliance Checks – Monitoring spam complaints, bounce rates, and list quality.
Manual Reviews – Conducting audits on flagged accounts or high-risk campaigns.
Warnings & Suspensions – Mailaway reserves the right to suspend or terminate accounts without prior notice if severe violations occur.

6. Reporting Spam and Abuse

If you believe you have received unauthorized or spam emails from a Mailaway user, report it to us at: contact@mailaway.com

Please include:

• A copy of the email in question.
• The sender’s email address.
• The date and time the email was received.

We investigate all reports of abuse and take action where necessary.

7. Changes to This Policy

Mailaway reserves the right to modify or update this Anti-Spam Policy at any time. Updates will be posted on this page, and continued use of the Service implies acceptance of the revised terms.

8. Contact Us

For any questions or concerns regarding this Anti-Spam Policy, contact:

E-mail: contact@mailaway.com
UAB “Sellfy“
Legal entity code: 302673703
Registered office: Pramones g. 97, Vilnius, Lithuania, LT-11115

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